Terms and Conditions

Last updated: April 2026

Please read these Terms and Conditions carefully before using the Petlyvo website or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms.

1. General

These Terms and Conditions govern your use of the Petlyvo online store and the purchase of products from us. We reserve the right to update these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

2. Eligibility

By placing an order, you confirm that you are at least 18 years of age and are legally capable of entering into a binding contract.

3. Products & Pricing

All prices are displayed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time. In the event of a pricing error, we will notify you before processing your order.

4. Orders & Payment

Once you place an order, you will receive an email confirmation. This does not constitute acceptance of your order. We reserve the right to cancel or refuse any order at our discretion. Payment must be made in full at the time of purchase.

5. Shipping & Delivery

We aim to dispatch orders promptly. Delivery times are estimates and not guaranteed. Petlyvo is not responsible for delays caused by third-party couriers or circumstances beyond our control. Please refer to our Shipping and Delivery page for full details.

6. Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, please refer to our Refund Policy for information on how to return items and request a refund.

7. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Petlyvo and is protected by applicable intellectual property laws. You may not reproduce or use any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Petlyvo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

If you have any questions about these Terms and Conditions, please contact us.