PetzMatter Policy

Privacy Policy

Privacy Policy

Last updated: April 2026

At Petlyvo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Payment details are processed securely through our payment provider and are not stored by us.
  • Technical Data: IP address, browser type, device information, and browsing behaviour on our site (via cookies).
  • Order Information: Details of products purchased and transaction history.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Send order confirmations and shipping updates.
  • Respond to your enquiries and provide customer support.
  • Improve our website and customer experience.
  • Send marketing communications (only with your consent).
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with trusted service providers (such as delivery couriers and payment processors) solely to fulfil your order. All third parties are required to handle your data securely and in accordance with applicable law.

4. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal obligations).
  • Object to or restrict processing of your data.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us.

7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us.